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1. Scope

The following terms and conditions apply to all orders placed through our online store. Our online store is exclusively for consumers. A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who acts in the exercise of their commercial or independent professional activity when concluding a legal transaction.

2. Contractual Partner, Conclusion of Contract, Correction Options

The purchase contract is concluded with Tamara Williams Project GmbH. The presentation of products in the online shop is not a legally binding offer but a non-binding online catalog. You can initially place our products in the shopping cart without obligation and correct your entries before submitting your binding order at any time using the correction aids provided and explained in the order process. By clicking the order button, you make a binding offer for the goods contained in the shopping cart. The confirmation of the receipt of your order is sent by email immediately after sending the order. We accept your offer within two days by either sending an acceptance declaration in a separate email or possibly carrying out the payment transaction by our service provider or the selected payment service provider. The timing of the payment transaction depends on the selected payment method (see under "Payment"). The relevant alternative for you depends on which of the listed events occurs first.

3. Contract Language, Storage of Contract Text

The language(s) available for the conclusion of the contract: English. We save the contract text and send you the order data and our terms and conditions in text form. You can view the contract text in our customer login.

4. Delivery Conditions

In addition to the stated product prices, shipping costs may apply. You can find more detailed provisions on any shipping costs incurred in the offers. We only deliver by shipping. Unfortunately, self-collection of the goods is not possible. We do not deliver to packing stations.

5. Payment

  1. The following payment methods are generally available in our shop:

  • Advance Payment: When choosing the payment method in advance, we will give you our bank details in a separate email, and we will deliver the goods after receipt of payment.
  • Credit Card: During the ordering process, you provide your credit card details. Your card will be charged immediately after placing the order.
  • SEPA Direct Debit: When placing the order, you give us a SEPA direct debit mandate. We will inform you about the date of the account debit at least one banking business day in advance (so-called pre-notification). A banking business day is any working day except Saturdays, nationwide public holidays, and December 24th and 31st of each year. The account will be debited before the goods are shipped.
  • PayPal, PayPal Express: To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate with your access data, and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process. PayPal may offer registered and selected PayPal customers additional payment methods in the customer account according to its criteria. However, we have no influence on the offering of these modalities; further individually offered payment modalities concern your legal relationship with PayPal. You can find more information about this in your PayPal account.
  • Sofort by Klarna After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to pay the invoice amount via Sofort, you must have a bank account activated for online banking, authenticate yourself accordingly, and confirm the payment instruction to us. You will receive further information during the ordering process. The payment transaction is carried out immediately afterwards by Sofort, and your account is debited.

6. Warranty and Guarantees

6.1 Statutory Warranty Rights

The statutory warranty rights apply.

6.2 Guarantees and Customer Service

Information on any applicable additional guarantees and their exact conditions can be found with each product and on special information pages in the online shop.

7. Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS). We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Purchase options
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